Q: Are all plant sales final?

A: Yes, due to the unique and sensitive nature of living plants, unfortunately, all plant sales are final.

Q: Can I return or exchange a plant if it dies after I bring it home?

A: Unfortunately, no. Once a plant leaves our store, its care becomes the customer’s responsibility. We cannot accept returns or exchanges for plants that have been improperly cared for or exposed to extreme conditions like heat or inadequate watering.

Q: How can I ensure the success of my plant?

A: We offer comprehensive care instructions for every plant purchase, available on our website or via a QR code provided at the time of purchase. Additionally, we offer a free monthly desert plant care class to help you learn the best care techniques. (See classes/events)

Q: Are there any resources to help me take care of my plant?

A: Yes! We encourage you to use the free educational resources we provide, such as plant care instructions and our monthly desert plant care class. You may register for free under "classes and events" These tools are designed to prevent issues like neglect or miseducation.

Q: How can I contact your customer success team if I have questions?

A: You can reach our customer success team at +1 (442) 268-9188 or email us at jon@plantthis.net for any questions before or after your purchase!